Cellar + Sky Reserve Concierge ("we," "us," or "our") provides luxury wine-country concierge and private transportation services in Temecula Valley, California. Our services include curated wine tour itineraries, reserved winery tastings, private shuttle transportation in a Mercedes-Benz Sprinter van, and concierge coordination for groups of up to 8 guests.
By booking a service with Cellar + Sky Reserve Concierge, you ("the guest" or "you") agree to the following terms and conditions. Please read them carefully before making a reservation.
Reservation deposit. A non-refundable deposit of 50% of the total booking amount is required at the time of reservation to secure your date. Your reservation is not confirmed until the deposit has been received and acknowledged by our concierge team.
Balance due. The remaining balance of 50% is due no later than 48 hours before your scheduled experience. If the balance is not received by this deadline, we reserve the right to cancel the reservation and retain the deposit.
Accepted payment methods. We accept major credit cards, debit cards, and electronic transfers. All prices are quoted in U.S. dollars and are subject to applicable taxes and fees.
Group size changes. If your group size changes after booking, please notify us as soon as possible. Increases in group size are subject to vehicle capacity and availability. Reductions in group size within 48 hours of the experience will not result in a reduced rate.
We understand that plans change. Our cancellation policy is designed to be fair while allowing us to maintain the quality of service our guests expect.
72 or more hours before your experience: Full refund of all payments, including the deposit.
48 to 72 hours before your experience: 50% refund of total payments, or a full credit toward a future booking valid for 12 months from the original reservation date.
Less than 48 hours before your experience: No refund. A full credit toward a future booking will be issued, valid for 12 months from the original reservation date.
No-shows. Guests who do not arrive at the designated pickup location within 30 minutes of the scheduled departure time without prior notification will be considered a no-show. No refund or credit will be issued for no-shows.
Rescheduling. Rescheduling requests made 48 or more hours in advance are accommodated at no additional charge, subject to availability. Rescheduling within 48 hours is treated as a cancellation under the policy above.
Cellar + Sky Reserve Concierge is committed to providing a safe, enjoyable, and memorable experience for all guests. We encourage responsible enjoyment of wine country and expect all guests to conduct themselves with courtesy and respect.
Responsible enjoyment. All guests must be 21 years of age or older to consume alcohol. We encourage pacing, hydration, and responsible tasting throughout the day. Our chauffeurs are available to assist with water, snacks, and comfortable pacing between stops.
Right to end service. We reserve the right to end any experience early, without refund, if a guest's behavior becomes unsafe, disruptive, or disrespectful to other guests, our staff, or winery personnel. This includes but is not limited to excessive intoxication that poses a safety risk, damage to the vehicle or winery property, or any behavior that violates winery rules or local laws.
Vehicle care. Guests are responsible for any damage to the vehicle caused by negligence or misconduct during the experience. Cleaning fees may apply for excessive messes beyond normal use.
Winery and venue availability. Cellar + Sky Reserve Concierge is not responsible for winery closures, changes in tasting room hours, event cancellations by venues, or any other circumstances beyond our control that may affect your itinerary. In such cases, our concierge team will make every reasonable effort to arrange comparable alternative stops.
Weather and acts of God. Experiences operate rain or shine. We are not responsible for inclement weather, natural disasters, road closures, power outages, or other force majeure events that may impact the quality or availability of your experience. If extreme weather conditions make travel unsafe, we will work with you to reschedule at no additional charge.
Personal belongings. Cellar + Sky Reserve Concierge is not liable for loss, damage, or theft of personal belongings during the experience. Guests are responsible for their own property at all times.
Assumption of risk. By participating in a Cellar + Sky experience, guests acknowledge that wine tasting and related activities involve inherent risks, including but not limited to the effects of alcohol consumption, uneven terrain at vineyards, and exposure to outdoor conditions. Guests participate at their own risk.
All content on this website, including text, images, graphics, logos, and design elements, is the property of Cellar + Sky Reserve Concierge and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from any content on this website without our express written permission.
The Cellar + Sky name, logo, and "Reserve Concierge" designation are trademarks of Cellar + Sky Reserve Concierge. Unauthorized use of our trademarks is strictly prohibited.
Cellar + Sky Reserve Concierge reserves the right to modify these Terms of Service at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the revised terms. We encourage you to review this page periodically.
Material changes to cancellation or payment policies will not apply retroactively to existing confirmed reservations.
If you have questions about these Terms of Service or need clarification on any policy, please contact us:
Last updated: March 2026
Content last updated: March 2026